About us
ACE Senior Care Navigators was founded in 2020 by Amy Cohen, OTR/L, CDP, CMC. In her career as an occupational therapist and dementia care specialist, Amy has worked primarily with older adults in hospitals, memory care communities, skilled nursing facilities, assisted living communities, independent living, and home health care. In each of these settings she has seen family members struggle with knowing their Senior needs “something different” but not being sure where to start or what to look for in finding more support.
Amy’s mission as a geriatric care manager with ACE Senior Care Navigators is to help family members understand the aging process their loved one is experiencing, identify challenges in healthcare needs and day-to-day management, and find solutions that work for Seniors and their families. She is passionate about utilizing a strengths-based approach to maximize dignity and promote success for her clients.
From her experiences working across the Senior Care spectrum, Amy has both the breadth and the depth of knowledge of what Seniors experience as they age and how to address these changes with a sense of heart. Amy has worked at the University of Illinois Hospital & Health Sciences System, Brookdale Senior Living, Sunrise Senior Living, HealthPRO-Heritage Rehabilitation, ONE Home Health, and Home Instead. Amy is a licensed occupational therapist in the state of Illinois, board-certified in occupational therapy by the National Board for Certification in Occupational Therapy, certified as a dementia practitioner by the National Council of Certified Dementia Practitioners, and certified as a care manager by the National Academy of Certified Care Managers. Amy is also an Advanced Professional member of the Aging Life Care Association ® and serves on the board of the Northwest Metropolitan Chapter of the Illinois Continuity of Care Association.
Amy is a native of the North Shore of Chicago and is proud to still call the area her home. When she’s not working with Seniors and families, Amy enjoys perfecting her homemade ice cream recipes, learning to play the guitar, and spending time outdoors with her children, whose initials are A, C, and E.
With empathy and expertise, ACE Senior Care Navigators brings a functional approach to addressing your Senior’s changing care needs while ensuring you and your family are supported along the way. Reach out today to get started.
Zahava Miller, MBA – Geriatric Care Manager
Zahava Miller has worked in the Senior Care industry for about 20 years. Her love for Seniors started when she got a job working in the activity department of a skilled nursing facility during the summer in high school. Since then, she has worked in various departments of the home care industry including working directly with the clients and their families as well as with referral providers. Zahava also has experience in a continuing care retirement community, where she helped loved ones with the decision-making process of moving their Seniors into a facility. She also has experience in admissions for skilled nursing, short term rehab, memory care, and assisted living. Zahava loves knowing that she is making a difference in the lives of our Seniors. Zahava also loves connecting with resources and partnering to provide the best possible care.
Zahava has an MBA from North Park University and a Bachelors in business management from Northeastern Illinois University. She has worked at Presbyterian Homes, Home Instead, TheKey (formerly Home Care Assistance), and Premier Home Health Care. Zahava also serves on the board of the Chicago Chapter of the Illinois Continuity Care
Zahava has lived in Chicago for most of her life, in addition to spending a very-enjoyable seven years in New York. When Zahava is not working with Seniors and their families, she is enjoying time with her family, traveling to new places, and trying new recipes that aren’t too complicated.
Scott Tolan, MA Gerontology – Geriatric Care Manager
Scott joined ACE in 2024, bringing a wealth of experience in the aging field. His diverse background includes previous roles in care management working for Living Life with Dignity and Trinity Advocacy Group as a care manager and guardian representative. He has also worked in home care for Open Arms where he directed an innovative memory care at home program as well as work with Senior Helpers. Additionally, Scott spent time with Catholic Charities where he worked on both their Community Care Program and with their adult protective services division. Notably, Scott has extensive expertise in dementia care, having led dementia residences in both assisted living with Sunrise Senior Living and skilled nursing settings. He holds an MA in Gerontology from Webster University and a second MA in Communications Research from the University of Iowa.
In his current role as Care Manager at ACE, Scott leverages his expertise to provide personalized care management services to clients and their families, guiding them through the complex journey of aging. With a passion for empowering individuals and families, Scott is dedicated to delivering exceptional care and support through his work at ACE.
Managing a Crisis
By asking the right questions and identifying optimal care solutions, we support families in immediate need of assistance with managing their Senior’s health and wellness.
Managing at Home
We can conduct a thorough assessment of a home situation and identify the best options for safe and independent living.
Managing at a Facility
With experience across the spectrum of senior living facilities, an assessment of the current living situation will inform recommendations to receive the best possible care.
